Robin

This product offers incredible features with many ways to implement them. Their pre-built version is all we would ever need to have a full featured streaming platform, but custom layout options are even better. We had 1 viewer in a session for just over 100min and were billed for over 5000 minutes. Our credentials in this space had no influence on our feedback and the Video SDK team insisted there was no error on their side. At the least we expected a live test run with them to uncover the error, but unfortunately this never happened as their insistence remained steadfast. It also appears as if you will be billed even during your testing phase. Users should be encouraged to run short tests and wait for the invoice since the web interface for customers does not reflect the numbers listed on the invoice. Regrettably we are unable to use this platform. Edit: WRT Arjun's response: It was a localhost with one broadcaster and one viewer. 1 viewer not "multiple people". We did not receive time stamps on the report you sent and your control panel shows different timings. I read the documentation. We were unable to claim from the 10 000 free min for testing as apparently a broadcast does not qualify, only a conference. Your systems are not working correctly and perhaps listen to your customers and show a willingness to dig deeper so as to perfect your offering.