They take a lot of time to response and ask for for documents that was impossible to obtain given that I was travelling (since it’s a travel insurance) and I couldn’t go back to ask the doctor and put the date my symptoms started in the medical record. They never answered back about my complain. Wish I read the reviews before wasting money with them.
What needs improvement
poor communication (5)slow claim processing (3)complex claim process (4)
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