Rebecca Lowe

Rebecca Lowe

General Assembly
Intch
This is a very shady business. I’d say, scam. Once you sign up there’s nowhere to opt out of your subscription through the app or dashboard. Additionally, they don’t send a courtesy email to let you know that your subscription will renew. I had to email them to cancel my plan - which they responded back to and said they did. But I have no proof that it’s been canceled as there’s no cancelation email sent and I can’t see any plan/subscription status on my dashboard. I asked for a refund for the last payment as I only used the app 1 time the whole year and I’ve gotten nothing but crickets since asking for a refund. Really hoping they don’t continue to charge me down the line. Stay far, far away!

What needs improvement

subscription issues (20)difficulty canceling subscription (8)