About
I'm a senior product manager at Zoho. I've got more than 15 years of experience in the SAAS industry and served many cloud-computing domains including finance, accounting, CRM and helpdesk. Currently, I oversee the core product management activities for Zoho Desk. Steering the evolution of Zoho Desk, my vision as Senior Product Manager at Zoho Corporation is centered on product innovation and elevating user experiences. My tenure has been marked by launching transformative features such as AI-powered customer service and advanced process automation. Our team's commitment to customer success has been pivotal in developing strategies that enhance user onboarding and retention.
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