Pradeepa Somasundaram

Keeping tutorials and documentation up-to-date in the face of rapidly evolving products and features requires a proactive and systematic approach. Here are some strategies to ensure that tutorials and documentation remain current: Implement a CI/CD pipeline that automatically updates documentation whenever there are changes to the product codebase. Maintain versioned documentation to support...

I will be looking for a few core features apart from friendly UI. Real-time Collaboration: Multiple users can work on the same document simultaneously, seeing changes in real-time. Version Control: A robust version control system to track changes, revert to previous versions if necessary, and maintain a history of edits made by different collaborators. User Permissions: Granular control over...

We rely on a knowledge base or knowledge management system (https://document360.com/knowledg...) for all project documentation and Knowledge transfer. We ensure all the stages of the project is documented clearly, right from requirements capturing, progress, and release. This documentation is made available for business analysts, clients, product owners and, in some cases, lead...

For user manuals, FAQ pages, SOPs, internal and customer knowledge base, we use only one platform- Document360 https://document360.com/

You can use a Knowledge base platform like Document360 2.0 to build SOPs . You can use many templates depending on the audience and scope of the document. Here's a generic check list Procedure name. Procedure summary. Document ID number. Most recent revision date. Description of most recent change (if applicable) Reviews and approval.

There are many Knowledge base platforms in the market but as said, having a stand-alone Knowledge base with features dedicatedly designed for it makes a difference. So we chose Document360, and here is why User-Friendly Interface: Document360 offers an intuitive and user-friendly interface, making it easy for support teams to create, manage, and navigate through knowledge base...

An AI-powered platform can revolutionize knowledge management with data protection in several ways, generative content, organizing, enhancing search and analytics. Here are some changes you can see when you implement AI in your KM Automated Classification and Tagging: AI algorithms can automatically classify and tag documents based on their content, making organizing and searching for...

We use a Knowledge base to host all the information with some control and restricted access to specific teams. This helps us share information securely among teams, and being a central repository, it gives easy access to information. For this, we are using Document360(https://document360.com/), a Knowledge base platform. It has cool features, making it also simple and effective for new...

Have you tried Document360? Document360 is a knowledge base and documentation platform that allows teams to create, collaborate on, and publish product documentation. It has AI features that help you search, and add tags and categories to your documentation. It also has version control to track your documentation changes and fork in the right article to publish. It also has robust...

All three tools are good to use. I recommend Document360 https://document360.com/ as it has AI features and is very user-friendly. You don't need to worry about hosting; it is cloud-based, and you can create and customize your app's knowledge base and documentation. You can also create user manuals and set up FAQ pages. API documentation is an additional feature.

The structure of a knowledge base can significantly impact its usability and effectiveness. We are using Document360 2.0 for maintaining our Knowledge base For us, our internal Knowledge base is structured based on teams, and our customer/public Knowledge base is structured based on subjects. Internal Knowledge base based on teams Yes, it's based on teams as we understand, it can be easily...

I work for Document360- An AI Knowledge base software. It offers more robust capabilities to build a Knowledge base for public and private audiences. Yes, you can create product docs, support docs, release notes, and add demo videos to your knowledge base along with the work instructions for your user manuals. On top of this, it has AI features that make it easy for users to search instantly,...

Hi Helen, I work for Document360- An AI-powered Knowledge base software, and here is why you will need a Knowledge base in your company. Centralized Information Repository Enables efficient Knowledge Sharing Helps in employee training and onboarding A knowledge base serves as a self-service resource for customers provides a self-service option for both internal and external users You can...

Hello Meadow It is great thread for makers and supporters. We're live on Product hunt today. Kindly share your review and support Document360 2.0 is on Product Hunt today! We are thrilled to introduce this newly redesigned AI-powered Knowledge Base solution designed to cater to the documentation needs of both your teams and customers. Throughout our journey, we've been actively attuned to...

We use Document360 for managing our public and private Knowledge base Here is how it works for us. Planning and Strategy: Determine the purpose of your knowledge base. Are you creating a help center, product documentation, API documentation, or a combination? Identify your target audience and plan your content structure. Use Document360's intuitive editor: Start creating your documentation...

Selecting the best tool to power product documentation depends on your needs and requirements. Document360 is a powerful knowledge base and documentation platform designed to create, organize, and deliver product documentation effectively. It offers structured templates, version control, customization options, analytics, and a user-friendly interface. Document360 is particularly suitable...

Creating a Help Center and API documentation requires tools that provide structured, user-friendly, and collaborative features I recommend Document360. https://document360.com/ Here is WHY: Document360 is a versatile knowledge base and documentation platform designed for creating comprehensive help centers and API documentation. It offers structured templates, version control, collaboration...

Yes.We use Document360 Document360 is a documentation management platform designed to help teams create, organize, and share internal and external documentation. It's especially useful for businesses looking to share documents with various stakeholders like VCs, partners, and angels. Some key features of Document360 include: Document Collaboration: Document360 allows multiple team members to...