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The easiest way to inform customers of an active incident before they submit a support ticket. Set up once with one line of code, access the supportfyi app to create a web banner, then turn it on!
Most customers don't know where to access a status page, if it even exists. Supportfyi helps support teams proactively communicate with customers, right where they're at.
supportfyiReduce support tickets during an incident
parkerleft a comment
This is a problem I've faced before working in technical customer support. The app has an outage, and everyone in our company knows about it. We posted it to our status page, but customers are still sending tickets, frustrated and unaware that they're experiencing a known issue. The solution is simple, tell the customers about the incident on the support page, since they likely wouldn't find a...
supportfyiReduce support tickets during an incident