Otavio Serra

Your Personal Memory Assistant. Never forget anything again with Unvios.

As makers, we often talk about how to onboard customers. It's an important step, but I'm curious about how you guys are managing this aspect of your work? If you don't take care of your employees, they won't stay, but first, you have to make sure they're willing to do the work. -How do you manage the onboarding on the first week, month, year? -Do you have a knowledge base to make sure they understand your product loud & clear? -What is a typical onboarding timeframe for you?

As soon as the sales process is done, we're jumping on a call with our customers to onboard them and set some goals. However, it is hard to keep track of every customer, their goals, and where they are on the road to being successful with using Storylane. We're thinking of using Rocketlane (https://www.producthunt.com/prod...) for this. Any other suggestions?