Otavio Serra

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As makers, we often talk about how to onboard customers. It's an important step, but I'm curious about how you guys are managing this aspect of your work? If you don't take care of your employees, they won't stay, but first, you have to make sure they're willing to do the work. -How do you manage the onboarding on the first week, month, year? -Do you have a knowledge base to make sure they understand your product loud & clear? -What is a typical onboarding timeframe for you?