Olga Rogacka

Hi guys, for the past few months we’ve worked on our new content platform: Success. We want to focus on actionable content full of advice that you can implement in your business. It’s also a place where you can share your own business story and inspire others to thrive. We’re aware that it takes a lot of determination to build a product that satisfies thousands of customers. If you did it, or...

Hi everyone, We would like to introduce you to our Customer Service Report – key metrics and insights based on the data from 23,487 LiveChat customers across 30 industries and 150 countries. There are at least three reasons why you’ll love it: 1) Ready-made dashboards with the most important sales and customer service metrics. 2) Filter results for your industry and region and then save your...

Hi guys, I’m Olga, an author of 2019 Customer Service Report. Gathering data from 25k companies, describing trends based on 437 million chats and learning about customer expectations from 47.4 billion websites visits... I have to say, it was really challenging, but satisfying. Now, you can use this knowledge to compare your results to others in your industry or to the global scores and improve...