Wanted to build with PDF.ai, but they didn't keep what they promised. So I decided to cancel the free plan before it extends. Turns out, there is no option to cancel the trial online on the website. They don't even give you an option to adjust the plan etc. It's only possible to upgrade. Of course they don't have any option to contact them other than an email in their privacy policy. I contacted them so they cancel for me. They didn't and the trial extended. Now I have to deal with Mastercards chargeback flow. This is absolute unacceptable behaviour and definitely by design. Stay away from them!
What needs improvement
poor customer support (1)difficult cancellation process (1)misleading marketing (1)
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