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torutleft a comment
I wrote a blog about bubbleiq in JP. This is my thought. http://blog.torut.tokyo/post/bubbleiq-zendeskdecustomer-slack-channelzendeskwoiigan-zinisuru This resolves the following issues on customer support on Slack. Too many channels problem => We only invite BubbleIQ bot when opening a channel. Waste time to file a ticket => Ask the Sales / Sales Engineer to vote by !support command, or add...
BubbleIQIntegrate Zendesk with Slack to supercharge customer support