CustomerSuccessBox is an Actionable Customer Success Software for B2B SaaS businesses, enabling success across all lifecycle stages – trial, conversion, onboarding, retention, upsell and renewal.

According to Sixteen Ventures, customers who aren’t fully engaged after 90 days don’t stay customers very long. This means that if your customer has a poor onboarding experience, s/he is likely to churn in the first 30-90 days. Now let’s take a look at the key factors which will help in designing a customer onboarding framework for B2B SaaS.