Nicholas Night

When it comes to customers, keeping them happy is the name of the game. And there’s no one that plays that game better than Shep Hyken. Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime...

If there is one thing we can all agree on, it’s that every business can use more publicity. Media exposure has long been one of the most valuable achievements a business can experience – even if it’s “bad publicity” (which, of course, there is no such thing). But getting that exposure is also one of the most elusive endeavors we are faced with, a “Plan A” that we quickly fail, and then resort...

Just discovered Snip.ly and I am blown away by the brilliance of this idea. This may be the marketing tool of the year, IMHO. Consider that, as a business with a specific market, our social media shares are usually very targeted to our followers. Now we can place a CTA on every article we tweet or post, whether it's Mashable, Entrepreneur, HuffPost or our own blog and podcast site. Plus, we...

Ford Saeks wants to help you grow your business. And he’s just the guy that can do it. Ford is a business growth expert, and when not working one-on-one with a consulting client, he shares his knowledge and strategies as a bestselling author, nationally recognized keynote speaker, and virtual trainer. He is President and CEO of Prime Concepts Group, a business growth and integrated marketing...

If you are a #podcaster, and want to grow your audience or monetize your show, there are few places to learn so much, so fast! The Podcast Movement conference in July 2016 was a huge success, featuring over 80 sessions and nearly 200 experts in the fields of podcast and radio. Each session ran about an hour on average, and featured industry giants such as Alex Blumberg (former producer for...

New to me! Love it.

This is a fantastic way to let customers have a voice about feature development and priorities. Curious as to how the responses are aggregated and delivered? CSV?

If you have big ambitions, big ideas and want big results – in short, you want to “go big” – there’s no better person to spend some time with than Jeffrey Hayzlett, whose bestselling book, Think Big, Act Bigger: The Rewards of Being Relentless, will be your travel guide on that journey. If there is anyone who can help you achieve “Big”, it’s Jeffrey. A couple of years ago, Jeffrey invited me...

She’s funny. She’s smart. And she’s sneaky… I don’t mean that in a bad way – she has to be sneaky in her line of work. Laurie Guest is not only a professional speaker, she is also a “secret shopper”. Companies hire her and her team to play the part of an average customer, whilst surreptitiously documenting the service they receive. It’s all very cloak-and-dagger, but she isn’t spying on “the...

Partnerships can be tough. Jon Wee and Owen Morse have been business partners for over 28 years, and regularly throw sharp objects at each other. They once also hit Johnny Carson in the face with a bowling ball. Anger issues, you might think? Actually, they couldn’t be happier guys! Jon and Owen are world famous jugglers known as The Passing Zone, and they have figured out how teamwork,...

Wow. I wasn’t expecting the depth or the gravity of today’s show. Tyler Bates is a very busy, very centered guy, and makes his living doing EXACTLY what he has always loved – making music. He is one of the most sought-after film and television composers, having previously delivered the scores of such hits as 300, Watchmen, Halloween I and II, John Wick, Californication, and currently working...

In my debut episode of the Profit Ability Show podcast, I speak with marketing expert and bestselling author, David Newman, about what it takes to become a one-man entrepreneurial army. David is a nationally-recognized marketing expert and author of the Amazon #1 bestseller “Do It! Marketing: 77 Instant-Action Ideas to Boost Sales, Maximize Profits and Crush Your Competition.” David runs a...

Jeff Keane – artist, humorist and the “man attached to the hand” that draws The Family Circus cartoon, which is carried in over 1400 newspapers and is the most widely syndicated comic panel in America. Jeff – or Jeffy, as you may know him in the comics – started as a contributor to the newspaper strip at the age of two, when his father, legendary cartoonist Bil Keane, created the Family Circus...