What's great
After six months with Serpent, I can confidently say it's revolutionized how our team manages Salesforce deployments. What used to take us days now takes hours, and what used to cause anxiety now feels effortless.
What analytics show cycle time, DORA metrics, and bottlenecks?
Serpent's Analytics & Insights dashboard provides comprehensive KPIs including deployment frequency, change failure rate, release intervals, automation coverage, and hours saved. The platform visualizes pipeline health, team activity, action types distribution, package types, and org usage patterns. Users can view metrics across multiple time periods (7 days, 30 days, 90 days, 1 year, or custom ranges) with user activity tracking, project performance metrics, and billable minutes. Data is presented through tables, cards, and charts for easy analysis. The real-time action tracking with timeline views and logs also helps identify bottlenecks in deployment workflows.
What training resources and SLAs are provided for teams?
Serpent provides comprehensive onboarding through an interactive setup wizard and product tours that help teams get productive from day one. The platform includes built-in help resources, feedback mechanisms, and a "Book Session" feature for scheduling demos with the team. For support inquiries, users can access help through the application's support system. Specific SLA details would depend on the subscription tier selected during billing setup.