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Rahul Nstarted a discussion
AI Agent for customer support
I built an app to handle L1 - L2 support with custom AI agents and it's working quite well. Here's what the agent does now: Logs in to our livechat (crisp.im) and responds to incoming chats as an operator with <10s response time. It backs off if a human is already replying to that chat. Handles hosting issues by asking followup questions to customers, restarting services, clearing cache,...