Nandini Gounder

Hi there, 42% of customers prefer live chat over any other contact channel. Give your customers the experience they deserve with Haptiks Omnichannel Platform. - Reduce wait times from minutes to seconds - Improve first response time by switching support to SMS or WhatsApp chat. - Easily configure with existing IVR systems such as Genesys, Avaya, Zendesk, Freshcaller, Cisco, and more. Do check...

Hi everyone! Haptik's- Linguist Pro brings the best of both worlds with custom language capabilities and delivers superior performance. Linguist Pro acts as a correction layer addressing translation gaps. Build powerful multilingual virtual assistants with Linguist Pro to converse with your users in their preferred language. It combines translation with a custom native module for better user...

Hi there, 🚀Global brands like Zurich Insurance, Jio, and Tata Mutual Fund, have successfully leveraged Haptik’s Conversational AI platform to achieve tangible improvements in CX, from offering 24/7 access to customer care, to ensuring instant resolution of customer issues, and more 📈. We’ve put together some of these success stories, across verticals, to highlight the crucial role that...

This ebook shares the learnings and experiences of a diverse set of CxOs as a part of their journey to identify feasible, realistic solutions to solve the challenge of repairing a broken customer experience and scaling high-volume customer queries with AI Automation. This expert guide covers: 1) Insights on emerging CX trends and their impact on strategic priorities of CxOs.📈 2) Expert...