Mónica Pereira

Honestly, the service of SafetyWing has decayed a lot in the past few months. I've been using SafetyWing for more than a year now and in the beginning I had nothing bad to say, however in the past few months there's been several issues. They advertised in the beginning of the year that claims would be reviewed and reimbursed faster (7 days or less) and if I can be honest it was even faster than that, but in the last month or two they changed this for 10 - 15 days (and it's really 10 - 15 BUSINESS days) for someone that made a whole meeting about the things they were changing for best and then some months later they just changed it back, speaks a lot. 2 months ago I've made a claim for a specialised doctor that despite taking some days to be reimbursed it was reimbursed, but for my surprise, I've made a 2nd doctor appointment (exactly the same appointment as before) and this one came rejected with an explanation that even makes any sense (the idea that gives me was that the person who reviewed this claim didn't had any idea what that specialised doctor was and it didn't take some time to search it). After this, I've sent an e-mail to safetywing, they replied that I needed to make an appeal to their other e-mail and it would take 5 business days to reply, which I did on the last 15th May, 12 days have passed and until this day I didn't receive any reply, not even saying that my case was being analysed. I've spoke with someone on safetywing website but even them didn't know anything and the only information they gave me was that "I needed to wait they will eventually get back to you", when asked about an e-mail to make a proper complaint they said they didn't had it. So, if you have any problems with this company rest assured that you don't have a way to complaint and they will not solve the issued they made for themselves. I have already sent 2 more emails to their appeals e-mail but all of them without a reply - I feel that this company is starting to be a scam as they don't reply to customers, reject all claims without a proper explanation and when we make an appeal they just ignore.