Mo McKibbin's profile on Product Hunt

Mo McKibbin

Product Marketer, Help Scout

#421774@mo_mckibbin

Activity 1 Hunted 33 Following 32 Followers

Joined on January 19th, 2016

21 points

Comments

💬

Hi everyone! Mo from Help Scout here :) Since help desks aren’t one-size-fits-all, we added a new plan designed for larger companies. Plus has all the goodies our customers love in Help Scout, but with even more features built to scale. Here's what's to love in Plus: - Custom Fields: Set fields to store custom data for customer conversations to keep your reporting data squeaky-clean. - Teams: Assign conversations to a group of users instead of just individuals. -Free inactive users: Add the whole team and pay only for the people who use Help Scout on a monthly basis. Thanks!

on Help Scout Plus

5yr ago

💬

@bellebcooper That sounds like a bug that we thought we nipped in beta, but from what you're saying it seems like it may be still on the loose! If you shoot an email to help@helpscout.com we'll get to the bottom of it and make sure it gets squashed for good.

on Help Scout for iPhone

5yr ago

💬

Hi everyone! It's Mo from @helpscout :) We’re pretty stoked to have launched our new iPhone app this morning. Here's all the cool stuff you can do with it: View a list of your Help Scout Mailboxes View all folders for incoming conversations Reply to customers and add Cc/Bccs Add notes to conversations Assign conversations to team members Change status on conversations Use and access search Contact our support team in app View notes from Docs and Beacon on convos Avoid eye contact with disappointing dates ;) Hope you enjoy it! If you have any questions please let me know, happy to answer them.

on Help Scout for iPhone

5yr ago

Collections

Customer Support Salary Calculator

Help Scout 2.0

Hiring Your Customer Support Dream Team

Help Scout for iPhone

Help Scout Plus

HelpU by Help Scout