Meng Liang Tan

Made a purchase, charged twice, Jumpspeak (and Google) refused to refund me one of the two Tried to purchased a lifetime subscription. I though I pressed the wrong button or didn't push hard enough when the first click had no response and I tried again. Then I found I got charged twice. A Dozens emails and trying to get past Google Bots later. Here are the lastest correspondences. Right now I am placed on a Google virtual answering machine and Jumpspeak pretended nothing ever happened Jumpspeak This is Cynthia with Jumpspeak. It seems we may have been included on this thread in error. I am happy to help with any technical aspects of Jumpspeak, but we are unable to provide a refund from our system here. --- The contract we have with Google Play does not allow us to provide refunds for purchases made through Google Play. Google We see that you've requested a refund for the order (GPA.--). I can completely understand your situation and empathize with it. As a one-time courtesy we tried to process a refund for your order but I'm afraid it was not granted based on our Google Play refund policies. However you're definitely not out of options: You might want to reach out to your developer on this since Google Play acts as an online marketplace, you are actually making the purchase from the app developer. Developers are solely responsible for delivering any content and making sure that it works as intended, and providing refunds in accordance with their policies. According to our Terms of Cooperation, developers of apps have their own refund policies and if it meets their policy requirements, you might also receive a refund. You can reach out to the developer at the official email address: support at jumpspeak.com I'm sure, your developer will help you with a positive outcome. Should you need anything, please feel free to reach out. Have a wonderful day ahead!