One of our most requested integrations is now live! You can now manage and reply to your company’s Facebook/Messenger conversations directly from Help Scout while maintaining a seamless experience for customers.

Introducing the newest AI feature in Help Scout: AI assist. With AI assist, you can make text longer or shorter, change the tone, fix grammar and spelling errors, and translate into over a dozen languages. All with the click of a button ✨

Use AI to draft replies to customer emails. Generated based on your past conversations and help content, high-quality drafts are ready for you to review, revise, and send.