Retention is the hardest problem in SaaS and everyone seems to find the answer from a completely different direction. For some products it's habit formation - streaks, daily emails, contribution graphs. For others it's network effects - the product literally doesn't work if you leave. For others it's switching costs - data gravity, integrations, workflows that are now muscle memory.
What's the one thing you shipped that measurably moved your retention number? Was it something you planned, or did you discover it accidentally by watching what your best users actually did?
Bring PrePilot Marketing Workflows Into Your AI Client
Get agency-grade marketing deliverables from ChatGPT & Claude
PrePilot gives ChatGPT & Claude 526 structured agency workflows .. for media plans, SEO briefs, ad copy, UGC scripts, proposals, reports, and Arabic/English marketing work.
