Maksud Ali Khan Sakee

Running an online business often means dealing with dozens or even hundreds of customer conversations every day.

A new product inquiry comes in. Someone asks about pricing. Another customer wants delivery information. A potential buyer sends a message and disappears. Meanwhile, older conversations keep getting buried under newer ones.

At first, it feels manageable.

But doing it blindly on Facebook Messenger is the fastest way to get your page restricted or banned.

Meta hates spam. You need rate-limit protection.

If you can't track how many of those engagements turned into actual inbox conversations and delivered orders, you are flying blind.

You need enterprise-level analytics. SME Smart Suite tracks your broadcast metrics who saw it, who replied, and who bought.