Lucas

When was the last time you built a feature because one user expressed a strong frustration?

It happens easily. A detailed complaint feels urgent, the solution seems obvious, and suddenly the feature is on the roadmap.

But a user asking for something does not always mean they would use it, pay for it, or even notice when it ships.

Before adding a feature to the roadmap, I find these five questions useful:

A lot of teams are giving AI agents access to emails, databases, customer accounts, and production tools.

But the agent can do it is not the same as the agent should do it without asking.

I ve found it useful to separate actions into three levels:

1. Observe freely