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Kim Thibault
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Some great new ideas with the new messenger, but the #1 core function, chat, is no longer available immediately. Users now have to look for and choose between options before they can ask a question. Chat needs to remain available on the top level. Not "Start a Conversation"Our conversations have dried up in one day...
Pros: Great new apps to connect
Cons: The core feature, chat, is moved one...
The Business Messenger by Intercom
More than just chat. Intercom's new app platform.