Leo Z

Two systems both contain Cooling Pump 447.

In one, that name refers to a product model. In the other, it refers to a specific pump installed at a customer s site. Same label, different things.

An incorrect merge can connect a service incident affecting one unit to every unit of that model. Suddenly, a question about production risk gets a convincing answer built on a false connection.

Entity resolution encodes an assumption about the world. And once applications and agents use the graph, that assumption travels.

I built something last quarter that no customer requested. I built it because it annoyed me, and I assumed if it annoyed me it probably annoyed everyone.

It flopped. Almost nobody uses it. The people who do love it, which is a sentence I've written before and probably will again.

You find an app that looks simpler or costs less. You try it, like it, then go back to the old one because moving your work feels like another project.

The awkward part might be: