Even though I'm working at Bettermode right now, I used Bettermode for the first time while working at a diamond laboratory, where it served multiple crucial functions for our business. The platform effectively managed both our B2B and B2C community needs.
For our B2B operations, we utilized it to:
Announce new products, features, and campaigns to our business customers
Gather valuable customer feedback
Host our self-service knowledge base, which significantly improved our customer support efficiency
What's great
knowledge base (2)B2B and B2C support (2)
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