Kevin Burt

RelayWorks provides a single solution to an industry-wide problem to improving business confidence with handovers. It helps to standardise and streamline handover communication and task management. This is an excellent opportunity to provide your business with a step-change in the availability of a new professional standard for your team members at all levels of the business

The knowledge possessed by your team members is one of your organisation’s most valuable assets. Explicit Codified knowledge found in documents, procedures, step instructions, concrete answers to frequently asked questions Tacit Experiential knowledge “Know-how”, “tribal knowledge” Tacit knowledge often spreads throughout an organization without being documented—and possibly never actively...

After spending many years working on shifts, and working remotely and advising clients on the issues created by not having an effective handover process, we decided to digitise and turn a known problem into a competitive advantage. If shift handovers are not processed properly, the consequences can be devastating. According to the American Fuel & Petrochemical Manufacturers (AFPM), more than...

Providing great onboarding experiences can make such a difference to customer retention. Even if you have a few bugs and fixes to work through, customers will want you to succeed if you give them excellent customer service. Thanks, Drew, good article