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Kaung Satt Ooleft a comment
Meta somehow lacks a voice message feature on Business Suite on Web. I made a browser extension to bring that button. Free to try and test it out.
Business Suite Voice NoteVoice Message on Meta Business Suite on Web
Add push-to-talk voice notes to Meta Business Suite
Add lightning-fast, native voice notes directly to Meta Business Suite.
Managing customer inquiries through text can be slow and impersonal. This extension seamlessly integrates a "Push-to-Talk" microphone button right next to the attachment icon inside your Meta Business Suite inbox, allowing you to record and send professional audio replies in seconds.
Business Suite Voice NoteVoice Message on Meta Business Suite on Web