Karthick Pachagounder

I have deposited Rs 10000 to Zebpay but its not reflected in my account and also they have not refunded my amount. Its been already 15 days now but still I have not get porper response from Zebpay. I have sent all the proof that money has beent transferred from my bank to Zebpay bank account. But they keep on saying they could not find my payment. Not sure whether they will refund my amount...