Kam Leung

Congrats Al this looks amazing!

Hey everyone! Kam and Alex here. We founded Papercups a little over a year ago and wanted to provide an open source alternative to customer support tools like Intercom and Zendesk. We've recently launched one of our most asked for features: email support. Now in addition to chat and SMS, you can also respond to customer emails directly from our Papercups dashboard or Slack. Simply create a new...

Hi Everyone, Kam and Alex here. We're the founder of Papercups an Open source live chat tool. Today we're excited to announce our latest tool: Papercups Functions. A way for developers to write and upload Javascript into Papercups and build chatbots with it. We built Papercups developer first and want to make the experience of setting up a custom bot as familiar to developers as possible. So we...

Hi Everyone, Kam from Papercups here. Papercups is an open source Intercom and Drift alternative. When we originally launched Papercups 8 months ago we’ve had requests from users asking us to launch an EU edition where we deploy our code to the EU to comply with the much stricter local data sovereignty laws like in countries in Germany. So after some coding and infrastructure work we launched...

Cofounder of Papercups here. We first launched Papercups 6 months ago after working a 3 intense weeks of coding. The feature set was very limited but we were still overwhelmed by the interest and response. My cofounder and I have been hard work since then and after 400 commits, 50,000 lines of code and +1000s of users later we feel like we are ready for our 2.0 product hunt launch. Below are...

Hi Everyone! Kam and Alex here. We are the creators of Papercups. When we launched Papercups.io about a month and a half ago we’ve manually sent over 10 thousand messages. We didn’t like how complicated it was to set up a chatbot on different services when our needs are pretty simple. We’ve built different chatbot services before so we decided that we can build something simple ourselves! You...

Hi Everyone! Kam and Alex here. We made Papercups for companies that can’t or don’t want to use third party services because of privacy or security reasons. In the world of GDPR, cookie laws, CCPA and other 4 letter acronyms there is a greater need for controlling and owning your customer user’s data. We saw this first hand when working at large companies that couldn’t use Saas products like...

At my previous startup we would get a huge influx of customer support tickets whenever there was a major release. Often times it would flood the support staff with very similar questions that could be found in FAQs or documents. So we have created Response to help founders and customer support reps with tedious response tasks. We realized that the bot cannot handle all scenarios so it comes...