
I like the interface and found it user friendly. However the fact that it is browser based has given me a lot of headaches. Uploads not working or taking forever. As your videos get more complex, the program can't download them and you need to break them up into chunks. Many times my videos dont download unless I chunk them down into 2 minute increments. For 10-15 minute videos this gets very annoying and time consuming. I'm sad to say I just can't continue using this program, yet I still have many months left in my subscription. But like so many other companies out there, once they get your money, you'll never see it again, even if the product stops working for you. And sure enough, Kapwing will not refund me my remaining subscription months. I'm tired of this. I'm tired of giving away my hard earned money. Because that's essentially what I'm doing. I paid for a video editing program to make my YT videos. But when it takes me 5 times longer to make a video with that program than it does on something like ClipChamp, the product is not what I paid for. Too bad for me though, the money has vanished and can never return.
What's great
user-friendly interface (2)
What needs improvement
poor customer service (6)export issues (6)glitchy performance (13)
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