John Joy

John Joy

Electrical Engineer | Integrating
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An EE graduate with an eye for detail, an attitude to advance, and a passion to excel for professional growth, and to contribute to the faithful development of the organization. My brief journey with programming, with various LV-HV electrical systems, and their configurations with other disciplines has led me to work at the intersection of software and hardware, namely Embedded Systems.... and then back to Electrical Eng. proper! Pursuing the best path for career growth and contributing to the shared vision of the organization, I find means to enjoy my work because even work is part of the reward.

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32m ago

Our biggest client didn't cancel, but they didn't renew either. We're stuck in billing limbo.

We have a client that accounts for 20% of our total MRR. They pay us $1,500/month on an annual contract, and their renewal date was 45 days ago.

Because we have a "manual renewal" process for enterprise clients (where we send a new invoice instead of auto-charging), I reached out two weeks before the deadline. No response. I followed up a week later. Still nothing.

It's now been 45 days. They are still using the product every day. Their team is logging in, generating reports, and running their workflow. But they haven't signed the new contract, and they haven't paid the invoice.

I finally got ahold of our main contact there, and he gave me the classic corporate runaround: "Oh man, I'm so sorry. Legal has the contract, but our VP of Finance is traveling. As soon as he's back, we'll get the PO approved and push it through."

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