Joshua Hall

I signed up for LeadDelta because I heard they were the best CRM for business professionals using LinkedIn. I spent hours getting it set up and configured. I wanted to update my CRM contacts with the contact information from my Google account. So I went through the effort of migrating my Google contact data. But it created duplicates of all my contacts. I then tried to delete the duplicates, but the only option is to hide the imported contacts, there is no way to remove them. But hiding them does not remove them from the dashboard data. I reached out for help and had to argue with the customer support that my dashboard was indeed showing data for the hundreds of contacts I manually selected and hid. I was told they could not remove the contacts from their end. As a software engineer, I know it is not that hard to update a database. But I was told it was impossible. I politely asked for a refund, twice, but they refused, even though I had just subscribed 2 days prior and was never able to use the software to track my contacts. I had to contest the charges with the credit card company, and now Lead Delta is fighting the refund. I cannot believe their lack of customer service and care. ----- REPLY TO VED: # Product Hunt Response Ved, I appreciate your response but need to correct several inaccuracies: **Timeline Facts:** - May 23: Igor confirmed CSV import "cannot be undone" - no "override" option was mentioned - May 23-27: No engineer removal offer was made; you only entered the conversation May 27th - May 28: New account option only offered after I'd already requested cancellation **Core Issue:** The dashboard showed 966 connections when I had 237 LinkedIn connections, making the tool unusable for my intended workflow. This fundamental mismatch wasn't disclosed during signup. **Support Experience:** It took 4+ days to learn this behavior was intentional ("feature not bug") rather than something that could be fixed. I worked through your support channels for nearly a week. When you confirmed the mixing of LinkedIn and imported contacts was permanent and intentional, requesting a refund was appropriate consumer protection. Better upfront disclosure about how CSV imports permanently alter dashboard accuracy would help future users make informed decisions. The documented conversation timeline speaks for itself.