Josh Russ

Josh Russ

Starting something new in CX
28 points
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Josh Russ
Josh Russ
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Thinking that the people in the room know what customers want more than the customer!
Angel Gutiérrez Pizarro
B2B SAAS: MY 5 WORST MISTAKES *share yours
Angel Gutiérrez Pizarro
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Josh Russ
Josh Russ
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Where do you get your tech news?

Google alerts? Techcrunch? Emerging Tech brew?
Josh Russ
Josh Russ
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It's hard to believe but email is still king.
Chloé Roumengas
Do you think emails are outdated in inter-company communication?
Chloé Roumengas
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Josh Russ
Josh Russ
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"Build" by Tony Fadell He built the iPod/iPhone @ Apple then started Nest. Such a great read!
Kartal Erkoc
What is a book you found useful for your professional development?
Josh Russ
Josh Russ
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6 Tips for nailing B2B customer success

1. Listen to your customer! Find out what they see as pain points with your product no matter how small 2. Ask them to show you how they're using your product. You might see improvement opportunities that they would never know 3. Show them great examples of how other customers use the product - help them get inspired with great ideas 4. Map out ways you think your customer can benefit from any...
Josh Russ
Josh Russ
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You need to try Copy.ai its fantastic
Alex Wood
Which tools are best for checking content writing?
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Josh Russ
Josh Russ
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Copy.ai is incredible. Every time I use it I'm amazed
Arthur Coudouy
What kind of AI-based tools are you using?
Arthur Coudouy
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