Johnson Delight

Johnson Delight

Save $90k in support costs
#81422893 followers4 following
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About

An FAQ section isn’t enough. I’ll build your product help center, knowledge base, and video walk-throughs so you save $80K–$90K in support costs in your first year and cut tickets by 55–60% in one month. I did the same for: ✅ HQplus.io – Built a help center that cut tickets by 55% in 2 weeks, saving $80K yearly with 5 fewer reps. ✅ TrustName.com – Created a knowledge base that slashed tickets by 66% and saved $120K in 2024. ✅ ExpiredDomains.com – Built a help center; only 18 tickets raised between Jan–Sep 2025. ✅ Shopify Tools – Created FAQ sections for Shopify’s Slogan Generator & Business Suite, halving tickets in a month. I’ll create the first piece for free. DM or email me.

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Forums

ChatGPT by OpenAIp/chatgptMaxime Dolores•

8mo ago

How many customers do you get from ChatGPT ?

Over the last few months more and more companies have shared that ChatGPT has become one of their top acquisition channel

Some examples:

Guillermo Rauch, CEO of Vercel, explained that they went from getting 1% to 10% of their sign-ups coming from ChatGPT within 6 months

Marie Martens, Co-founder of Tally, said that they scaled from 2 to $3M ARR in the span of 4 months thank to a major influx of customers coming from ChatGPT & Perplexity

Roye Segal•

11mo ago

Hey Product Hunt! 👋

This is my first product launch, so go easy on me.

I m one of the co-founders of Artefact, but let s be real I m not the one writing the code. My brilliant partners @russell_lowry and @marc__milberg are the true builders. I m the marketing guy, the one making sure people actually hear about this thing and (hopefully) love it.

Johnson Delight•

11mo ago

Help center expert / writer here!

Hi founders! I help early-stage SaaS startups set up their entire Help Center and knowledge base before launch so users can find answers on their own without needing to contact support.

Don't be most founders who think they don't need a Help Center until they have:
100s of customers
Too many support tickets or just...
A full customer support team
As a startup founder, your Help Center isn't something you set up when things are getting bad. You should take the preventive route and set one up even before you launch to make sure things scale smoothly from Day 1.
A simple Knowledge Base with:
Basic 'Getting Started' Guides
Top 10 Frequently Asked Questions
How-to articles for your key features
...can reduce 50-66% of customer support tickets before they even reach your inbox. Insane right?!
I'll help you with that. Let's chat!

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