used
I had a chance to try it out. What I like the most — how it reacts to questions it doesn't know answers to. Unlike most chatbots that just hallucinate and make up answers, CoSupport AI agent tells the truth — that it lacks the knowledge to assist and consequently, loops in human agents. That is exactly how I see the future of customer servicer: AI resolves requests that it was trained to handle, while escalating the rest to the team.
Report
6 views