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Joe Lambeleft a comment
For those keeping score, this is Intercom's third book, following books on product management (https://www.producthunt.com/tech/intercom-book) and customer engagement (https://www.producthunt.com/tech/intercom-on-customer-engagement-book). This isn't a tactical how-to guide, but instead our thoughts on scaling support from the part-time responsibility of a founder to a dedicated support team...
Intercom on Customer SupportBehind every great product is a great support team
The Inside Intercom Podcast - Margaret Gould StewartWe chatted with Margaret at Facebook on designing at scale.
A guide to preventing product bloatThis illustrated guide will help you put an end to feature …
The Inside Intercom PodcastConversations with startup practitioners
Lucky or Smart?Fifty pages for the first-time entrepreneur
Hackers & PaintersBig ideas from the computer age
The Checklist ManifestoHow to get things right
Damn Good AdviceHow to unleash your creative potential
It's Not How Good You Are, It's How Good You Want to Behttp://www.amazon.com/Its-Not-How-Good-Want/dp/0714843377
The Effortless ExperienceConquering the new battleground for customer loyalty
Getting RealThe smarter, faster, easier way to build a successful app
The Monk and the RiddleThe art of creating a life while making a living
How to Win Friends & Influence PeopleBook by Marty Cagan
Slack (The book)Getting past burnout, busywork and the myth of total
Business AdventuresTwelve classic tales from the world of Wall Street
Pricing on PurposeCreating and capturing value