Joel Bennett

Joel Bennett

Owner, Organizational Wellness
#102957000 followers1 following
🌟 5 day streak
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About

Organizational Wellness & Learning Systems, Inc. (OWLS) helps create and sustain healthy workplaces. We use tools that have been proven effective in rigorous research studies to support healthy leadership, healthy teams, and effective health champions in the work setting. We also provide in-depth consultation to help organizations build their health from the inside, and guide them to own their initiatives and strategies for the long term. Our definition of health applies to physical, mental, social, and spiritual health across all levels of a company: individuals, managers, teams, senior leaders, and the overall climate of health at work.

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3d ago

How do you handle early churn when users drop off on self-serve plans before reaching activation?

When we did founder-led onboarding calls, our conversion and retention were amazing. Naturally, we automated everything to go full self-serve so we could scale.

The hardest part was watching new self-serve signups churn within the first week. Without us guiding them, people get stuck in setup, lose momentum, and walk away before ever experiencing the core value.

For founders operating self serve tiers: how do you build active guidance into the product to ensure users hit activation without needing a live demo?

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