About
I build the retention and onboarding infrastructure that keeps customers and teams from walking out the door. 82% employee retention, 74% donor retention, $21.5M in relationship-driven revenue — across industries where those numbers are rarely seen. I walk into ambiguity, find the friction, and ship the fix. If people are slipping through the cracks, I know how to stop it. Looking to bring that infrastructure to a growing tech team as a CS or onboarding lead.