Was great until they partnered. The platform is sloppy, and confusing since they merged with Descript. The 2 platforms are not integrated well. Trying to get help is a nightmare since support doesn't know how to read an email and reply to the actual question. There is no place to cancel a subscription either. Been a member of Squad Cast since 2020 and have many hours that I haven't used for recording, essentially I am saying the banked hours are not worth it. So frustrated with the lack of customer support and user experience with the product that I am leaving.
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