used
Wanted to let you all know about the bad customer service I received from this company. I really enjoyed the product and decided to place another order well it got delivered to the wrong address and it took a month for them to even decide to ship me another package out. So I was going to move past it and keep ordering but I didn't realize a month had went by and they charged me for the autoship and when I contacted them asking them to refund me and not to mail me those because I still hadn't received the last order I placed they refused to cancel the order, or give me a refund. The only thing they will do is send me 2 Sips to make up for the inconvenience. That is poor customer service and it won't happen to me again, I gave them a opportunity to make it right and so now I will not be placing additional orders with this company that doesn't care about it's new customers.
What needs improvement
poor customer service (31)no refund policy (7)slow shipping (29)auto-ship issues (12)
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