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Janhvi Nandwanileft a comment
Blind spots in production voice agents are brutal — you don't know your agent is skipping verification steps or missing required disclosures until a compliance team surfaces it weeks later. Monitoring 100% of live calls at the session level rather than spot-checking is the only real fix. The P50/P90 latency tracking and interruption detection on production traffic is also underrated — that's...
CekuraObserve and analyze your voice and chat AI agents
Out-of-the-box 30+ predefined metrics for analysis on CX, accuracy, conversation and voice quality. Compile perfect LLM judges by annotating just ~20 conversations and auto-improve in Cekura labs. Real-time, segmented dashboards to identify trends in Conversational AI. Smart statistical alerts so that you get notified only when metrics shift from historical baselines. Automated system pings to catch silent production failures.
CekuraObserve and analyze your voice and chat AI agents