I paid for the service but I'm not able to use it.
I am from Hong Kong. I purchased a OneStream Live service plan. Then I discovered I couldn't use it, cuz it is incompatible with the App Store in Hong Kong. The company refuse to refund, but at the same time, the company pulled the app off the shelf. Here is the explanation: At the moment, our iOS app is not available in the Hong Kong App Store. This is because the App Store in Hong Kong processes payments in HKD, and unfortunately, our current billing system for the web app does not support that currency. This could lead to conflicts if a purchase is made via the App Store but later accessed through the web platform.
To ensure a smooth and consistent experience for all users, we’ve temporarily held off publishing the app in regions where currency compatibility is an issue.
We’re actively working toward a solution, and we’ll be sure to notify you as soon as the app becomes available in Hong Kong. Once it’s live, we recommend installing it as soon as possible to take full advantage of all the features.
I think the company needs to alert Asian customers or customers who will not able to make use of their service because of the incompatibility issue. The company did not alert me; when I raise the issue, the company just pulled it off shelf and refuses to refund me.
Report
1 view