Matt

OK, so our company used Deel for both the EOR and the PEO (USA) platform services. I will break this down into those two pieces as they are uniquely different, though the service level was equally terrible. First, the EOR services provided by Deel to our company . . . . Avoid at all cost! Their invoicing is inaccurate and full of errors consistently. When you have questions relating to the errors, you do not have anyone you can call. Everything is guided through "AI" which is actually just a google search. If you want a response from an actual person, you have to submit an e-mail ticket, but then it takes anywhere between 3 days to a month to get a response (YES, I said a MONTH!). If you do not pay the incorrect invoice, then they will not pay your employee(s) even if the mistake is on their end. We even had a case where they paid an employee twice for the same period! The employees get frustrated as well as they cannot speak to anyone on the phone to ask questions about their paycheck or their benefits. They have to go through the same e-mail process that takes weeks sometimes to get a response. Second, on the PEO (USA) side of things. Similar issues as the EOR, but way worse. As an administrator / HR Manager, there is no one to speak to about questions or issues with payroll or billing. All communication is through their "AI" which is just a google search. If you go through the e-mail ticket process, it can take 3 - 5 business days to get a response which usually is too late. Deel missed our first payroll to our employees and we had to pay everyone manual checks based on Net check amounts from our previous provider. Then they were supposed to provide payroll reports for that payroll so that the Taxes and Deductions were accounted for properly, but didn't get those to us until a month later and then the bill they gave us for it was wrong. Out of 4 payrolls processed with Deel, only two (2) were processed correctly and those were processed at the very last minute (the day before the employees were to be paid). Our HR team had to constantly reach out to Deel and essentially "babysit" them to ensure that the payrolls were processed in time for the employees to get paid (3 of the 4). After all of that, we still have not received the correct reports or invoices for the first and third payrolls. Trying to get someone on the phone to sort through the problems is virtually impossible. The issue is that Deel outsources all of their services (VensureHR for Payroll, Slavic401k, and others). Deel is just a bunch of "Sales people" and they sell you on a complete solution that fails every time you turn your head! That is why they try to lock you into multi-year contracts, so BEWARE!