In my brief time with Soundful I have a very poor opinion of them. At first it looks like there's a lot of choice so I signed up for a year, but then I realised it wasn't really fit for my purpose and also there is a complete lack of features to change your tracks. I created one track with the ai generator, did not download anything, realised it wasn't useful for me and attempted to cancel the service. They then said that I wasn't entitled to a refund stating that I had used a "premium service" and I should have tested it before? I don't understand this. Now I have to raise a dispute with my credit card company because after several emails they have refused to refund. After looking into their policy I can also see that you are not immune from copyright strikes using this service! which as a content creator is a major issue for me. Overall a very bad experience and I would not recommend.
What needs improvement
poor customer support (6)no refund policy (6)difficult subscription cancellation (5)copyright issues (9)limited sound bank (2)
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