The service is really great and smooth as long as there are no hiccups. Really bad customer service. They use AI for their support and getting a human takes very long and the replies take a while. All of their systems are apparently automated so management cant really do anything besides wait for these process to automatically happen. If they can’t do anything, they need to be transparent from the start instead of the whole 40 minute dance just to attempt to placate you. I was also lied to about there being a place for feedback once my chat ended, which again was another dance to placate. Very dishonest company and employees. It’s really not that serious, I don’t understand the need to lie, but maybe it’s encouraged by management so they don’t have to escalate anything.
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