Hugh Hetherington

Their platform, while young and lacking some features so far, is very promising and already incredible. It really is and is shaping even more to be an alternative to Webflow. However, their support is not good. They offer support in their Discord server, but from my experience, they've simply ignored me when I misunderstood what their product offered. Only when I replied for a second time, saying I realized my mistake but would have preferred them to have pointed it out instead of ignoring me (leaving me to figure it out 2 weeks later), did they get back to me. They explained my error, but didn't acknowledge they completely ignored me. They offer more direct and consistent support to people who have experience like them, and aren't afraid to be blunt and unwelcoming to those they don't want to prioritize. I think they are not used to speaking to people with a lesser experience, so if you are someone who isn't an experienced developer, I wouldn't try to speak with them because they aren't willing to branch out like that and provide credible support. They will mention your "state of knowledge" while bluntly discouraging you from attempting to do the thing you are seeking their help with. Not only do they categorize and tailor quality of support to their perception of your experience, but they are cold with anyone, regardless of how their perceive your intelligence and experience. I’m open to trying again with them, and Webstudio really is incredible, but at the moment, there is no support team for Webstudio I feel welcomed to talk to; their "support" has discouraged me from following my dreams by not giving myself and others like myself the equal attention we need to learn and become more experienced (oh, and use their product).