We ve seen a lot of businesses start on WhatsApp because it s simple and customers already use it. At some point, though, things get harder messages come in at all hours, multiple people reply, context gets lost, and follow-ups slip through.
We re curious where that line was for you. Was it when you hired your first support person, when message volume increased, or when you needed to track conversations properly? Would love to hear what broke first and how you tried to fix it.
Kalcend helps businesses handle WhatsApp messages in an organized way. It lets teams reply to customers, set up simple automated replies for common questions, and pass conversations to a human when needed, all from one place so nothing gets missed.
It also connects WhatsApp with the tools businesses already use, which makes it easier to follow up with customers, keep track of conversations, and respond faster without jumping between different apps.
