All activity
Haider Al-Mosawileft a comment
I would consider any design that prevents the user from doing what they want to do or get them to accidentally do something against their interests, and done in the interests of the company, a dark pattern. Adding unnecessary friction for cancelations is a common source of dark patterns: having to send a request to cancel, or need to get on a support call, or send an email, or the button colors...
At what point does a design choice tip into the realm of dark pattern?
Blair FastJoin the discussion
