About
Head of Customer Success with 15 years of experience across B2B SaaS, strategic consulting, and entrepreneurship. Recognized by SuccessHACKER as one of the Top 100 Customer Success Strategists worldwide in 2021. Proven track record of building Customer Success functions from the ground up, leading teams of 100+ professionals, and driving measurable impact on Net Revenue Retention (NRR), churn reduction, and revenue expansion. Extensive experience managing both SMB and Enterprise portfolios, designing customer journeys, and implementing Customer Health Scores, CRM systems, and scalable onboarding and ongoing success frameworks. Data-driven, with strong leadership capabilities, cross-functional collaboration, and strategic planning expertise.
Links
Badges



