The journey of building Reflexio started from a painful lesson Yi and I learned firsthand.
At our previous company, we worked on the personalization service and memory infrastructure powering AI agents at very large scale, and saw how hard it is to make agents actually learn from experience. It wasn t just about storing user facts. Teams spent huge amounts of time reviewing production conversations: where agents failed, where users corrected them, which tools were called incorrectly, and how those lessons could be turned into better behavior through metrics, evaluations, and experiments.
